Return Policy

At SHOP SPHERE SDN BHD 202501002778 (1604191-H), we take great care in delivering high-quality beverages and products to your doorstep. Due to the nature of consumable goods, our return policy is designed with safety and freshness in mind. Please read carefully before making a return request.

Items Eligible for Return

We only accept returns under the following conditions:

  • You received the wrong item

  • The product was damaged during transit

  • The item is expired or unfit for consumption upon arrival

We do not accept returns for:

  • Change of mind

  • Items that have been opened, used, or tampered with

  • Personal taste or preference dissatisfaction

Return Timeframe

You must notify us of your return request within 48 hours of receiving the item. Requests made after this period may not be eligible for return or refund.

Return Conditions

To process a return:

  • The item must be unopened, unused, and in its original packaging

  • You must provide proof of purchase (order number or receipt)

  • Clear photos showing the issue must be submitted (e.g., damage, expiry, wrong item)

How to Request a Return

Contact our customer service team at [your email] or [your phone/WhatsApp] with the following:

  • Full name

  • Order number

  • Description of the issue

  • Supporting photo(s)

We will respond within 1–2 business days to guide you through the process.

Return Shipping

If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping fees. If not, the customer is responsible for the return shipping costs.

Refunds

Once we receive and inspect the returned item:

  • A refund will be processed within 3–7 working days

  • Refunds will be made via your original payment method (e.g., bank transfer, e-wallet)

Note: We may refuse a refund if the returned product does not meet the conditions stated above.

Cancellation Policy

We understand that sometimes plans change.
Orders can be canceled under the following conditions:

  • Before Shipping:
    If you wish to cancel your order, please contact us within 12 hours of placing the order. If your order has not yet been shipped, we will process your cancellation and provide a full refund.

  • After Shipping:
    If your order has already been shipped, we are unable to cancel the order. In this case, you may proceed with a return after receiving the item, in accordance with our Returns Policy.

  • Custom or Special Orders:
    Orders for customized or special request items cannot be canceled once placed.

To request a cancellation, please email us at shopsphere191@outlook.com with your order number and cancellation request.

We will confirm the status and process accordingly.

Contact Us

If you have any questions regarding returns, feel free to reach out to us at shopsphere191@outlook.com/011-1280 5706. We’re here to help!